Find a member

You'll need

The member's email address, or part of it.

1. Open Members. The search box (1) is at the top, New member (2) at the right, and the Teams tab (3) beside it.

   

   

   Click anywhere, or press Esc, to close.

2. Type any part of the email address. The list filters as you type.

   

   

   Click anywhere, or press Esc, to close.

3. Click Manage on the row to open that person's page.

   

   

   Click anywhere, or press Esc, to close.

Reading the member page

Everything about one person sits on this page: their memberships, their teams, the address they sign in with, their newsletters, and a notes log.

One row per membership. The source column says how it is paid for.

Click anywhere, or press Esc, to close.

Searching finds the login address only

If someone changed their email, search the new one. The old address is in the notes log if whoever changed it wrote it down.

What next

• Give them free access
• Record a bank transfer
• Change their email or newsletters
• Cancel or refund