Cancel or refund

Cancelling and refunding are two different things, and only one of them happens in FMS.

Cancelling a membership

Cancel sits at the end of the subscription row (1).

Click anywhere, or press Esc, to close.

Press Cancel and confirm. FMS cancels the subscription in the right Stripe account and updates the record. If Stripe cannot be reached, the cancel is queued and retried rather than half-done, and the screen tells you so.

It stops future payments only

Cancelling does not return money already taken. That is a refund, and it is a separate job.

Refunding

FMS does not issue refunds. Do it in Stripe.

1. On the member's page, read which Stripe account the subscription belongs to. Thailand and Singapore are separate logins.

   

   

   Click anywhere, or press Esc, to close.

2. Sign in to that Stripe account, find the payment, and refund it there.
3. Come back to FMS. Within a minute or so the record catches up on its own.

Check it worked

• The subscription status is canceled on the member's page
• The refund shows in Stripe
• Nothing new appears in Dead letters

If the status did not change

FMS learns about refunds from Stripe's notifications. If nothing changed after a few minutes, check Health for a stale-webhook warning, then Dead letters. Leave a note on the member either way.