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Admin portal → Dashboard/admin4 min

Dashboard

The Dashboard answers two questions: how is membership going, and is anything broken.

The dashboard as it opens
The top of the Dashboard.
The dashboard as it opens

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Growth

Four numbers, then four charts. Everything is counted per member, so somebody with a personal plan and a team seat counts once.

The Members over time chart
Members over time, stacked by how they were acquired.
The Members over time chart

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A rate with nothing to compare against shows a dash, never zero. Early in a month, churn will often read "no comparison yet". That is correct, not a bug.

What counts as churn

A paid member dropping to free Community is not churn. It shows in "Members over time" as the mix shifting. A failed payment is not churn either while the bank is still retrying.

Payment routing

Which card brand goes to which Stripe account, and how many members sit on each.

The payment routing card
AMEX goes to Singapore because Thailand cannot charge it.
The payment routing card

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Recent subscriptions

The last few memberships created, with status, source and region.

The recent subscriptions table
Useful for confirming that something you just did actually landed.
The recent subscriptions table

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The four small numbers

Active members and Subscriptions are the size of the business. Outbox pending should sit near zero. Dead-letter should be zero. If it is red, open Dead letters.

Internal staff guide. Screenshots come from the rehearsal rig, never from live data.