Emails members get
Four systems email members. When a member asks about an email, this says who sent it. For FMS's membership emails it also depends on how the member pays.
| Sent by | Switched on where | |
|---|---|---|
| Receipt for a card payment on a Stripe account | Stripe | Stripe dashboard, per account |
| A renewal is coming up, a card payment failed, a card is about to expire, on a Stripe account | Stripe | Stripe dashboard, per account |
| A renewal needs the member to confirm the payment, on a Stripe account | Stripe | Stripe dashboard, per account |
| Payment received, for a card payment on an Opn account | FMS | The Opn account's page → Membership emails |
| Your membership renews soon, we couldn't charge your card, on an Opn account | FMS | The Opn account's page → Membership emails |
| Confirm your email, invoice ready, payment confirmed, team renews soon | FMS | Always, for team invoices |
| Welcome, is cancelled, for a member who pays by card | FMS | The payment account's page → Membership emails |
| Welcome, is cancelled, ends soon, has ended, for free access, bank transfer, gifts and team seats | FMS | Settings → Email → Membership emails |
| Confirm your new account, confirm your new email address | WordPress | Always |
| Your gift, and the offer to continue a gift | WordPress | Gift emails |
| Newsletters and campaigns, including the win-back campaign | Mailchimp | Mailchimp |
"Ends soon" and "welcome" can be stopped
Both end with Stop these emails. The member sees a page for their address with a Stop these emails button. Their mail app's own unsubscribe button does the same. The page also offers Start them again.
Stopping them never stops the account emails, invoices, receipts, card emails or newsletters. Newsletters are chosen on the account page.
Which switch sent it
A member who pays by card gets only what their payment account's page switches on. Everyone else follows Settings → Email. Omise sends no email at all, so an Opn member's receipts come from FMS.
A member says they never got "ends soon"
Check Recent member email on Settings → Email. If nothing is listed, the member may have pressed Stop these emails, or they pay by card, get a gift or are on a team: those members get other reminders instead.