Pricing and joining

What a visitor goes through to become a member. Knowing these screens makes support calls much shorter.

The pricing page

The tiers, as a visitor sees them.

Click anywhere, or press Esc, to close.

The full page, top to bottom.

Click anywhere, or press Esc, to close.

It is member-aware: somebody already signed in sees their current tier marked, and the others offered as an upgrade or downgrade. Everything on it comes from Plans, so a wrong price here is fixed there and then refreshed with Refresh plan catalog.

The team page

A seat calculator: the price per seat falls as the team grows.

Click anywhere, or press Esc, to close.

Joining

Choose a plan, create an account, pay.

Click anywhere, or press Esc, to close.

After paying, the member lands back on the site with a short welcome message listing what their new tier includes.

AMEX works, and nobody notices why

Behind the scenes an American Express card is routed to the Singapore account because Thailand cannot take it. The member sees one ordinary card form.

Hitting the paywall

Signed in but not a member: the same card. Become a member goes to pricing, Join free enrols them in Community.

Click anywhere, or press Esc, to close.

Most joins start here. Staff configure the card's wording and its fallback message in content gating settings.

Signing in

The ordinary WordPress sign-in.

Click anywhere, or press Esc, to close.

If someone exists in FMS but has never had a website account, signing in creates one and emails them a link to set a password. They will not be told "wrong password", which is why some members report "it emailed me instead of letting me in". That is correct behaviour.